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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up menu will appear. It includes thorough info about all the actions that you can carry out on that particular page. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of instructional video clips demonstrating how to use our Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, have a peek at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and provides practical solutions. We frequently update our FAQ database with new articles so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our excellent team of technical support engineers available 24x7 and ready to help you with any query. Each trouble ticket you submit will be replied to within 60 minutes (the average response time is just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258755

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com